Ulrica Borchardt

Om Ulrica

Ulricas CV

• Västra Götalandsregionen

  Program- och Förändringsledare

  2023 -

  Program- och förändringsledare för ett digitaliseringsinitiativ för både vårdgivare och vårdtagare.

• Mölnlycke Health Care AB

  Solution Delivery Lead Marketing & Communication

  2021 - 2023

  Leading the establishment of and the agile transformation journey for a Delivery Team with 10 team members, which has the mission to create, manage and own Marketing and Communication business value adding solutions to support further digitalization of Mölnlycke's customer interaction.
  
  As the Product Manager, lead and coach the delivery team to ensure stakeholder collaboration, delivery commitment including adoption of agile ways of working and coaching each team member on their personal development journey.

• Mölnlycke Health Care AB

  Team and Vendor Manager, Global IT

  2017 - 2021

  Overall responsible for delivery towards the business functions Commercial, Marketing, Quality Assurance and R&D. Responsible for a team of eight people with focus on application service management. Coaching and supporting my team members and our multiple vendors with clear objectives and priorities. As Vendor Manager supporting the team with supplier management and contract negotiation.

• H&M Online Sales Customer Service

  Head of Customer Service Development & Team Mgr

  2017 - 2017

  In my role as Development Manager I was responsible for the Customer Service portfolio of business development initiatives including management of the project management team. Key areas in this role were;
  • Lead the Project Management team with focus on coaching deliveries and personal development for each individual
  • Secure progress within the portfolio through support, follow up and collaboration with vendors
  • Support evaluation of ideas and initiatives based on strategic alignment, business impact and feasibility
  • Participate in relevant steering forums to support with prioritization and follow up
  • Develop and execute metrics to gain portfolio insights to improve portfolio health and delivery efficiency

• H&M Online Sales (eCOM)

  Portfolio Manager & Team Manager

  2014 - 2017

  Portfolio management and cross functional e-commerce business development portfolio coordination including management of the project management team.
  The main contribution was to ensure the portfolio fulfilled the overall objectives, providing relevant customer offer at every market and supporting business expansion. To ensure success I facilitated a cross functional forum for portfolio assessment and decision making, and participated in the management team to set business development goals and roadmap. I also held the responsibility to lead budgeting and benefit follow up, related to the portfolio.

• H&M IT Online (eCOM)

  Project Manager

  2010 - 2014

  To lead e-commerce development projects within the online sales area in order to support a shift to a new ERP platform and expansion to +30 markets, from project set up with requirement analysis through design to test and release. Key areas in this role are;
  • Lead scope, resources and time plan throughout the project lifecycle
  • Reporting to Program Manager and Steering Group
  • Lead status meetings with Business Stakeholders

• AstraZeneca AB

  Program Manager Transformation & Team Manager, IT

  2009 - 2010

  Lead a program of change projects with the Service Management area. Key areas in this role are;
  • Program Management
  • Customer Relationship Management, CRM
  • Group Manager for a distributed team of Project Managers
  • Negotiation with and governance of offshore outsourcing partners
  • ITIL Change Management implementation

• AstraZeneca AB

  Business Relationship Manager at GTO

  2007 - 2009

  This role is an Account Management role with key accountability to ensure IT deliverables meets the business and IS requirements from Global Drug Development within AstraZeneca. Key areas in this role are;
  • Portfolio Management
  • Customer Relationship Management, CRM
  • Project Management and Project Coordination
  • Negotiation with and ordering from outsourcing partners and software vendors
  • Governance of IT Services

• Mandator AB

  Consultant

  1999 - 2006

  Multiple assignment for a variety of customers in different industries, e.g.
  - Business Relationship Manager at AstraZeneca AB
  - Technical Writer at Diabm Aon and AstraZeneca
  - Test Lead at AstraZeneca
  - Project Manager at Nordic Law, Aon, Vattenfall, British Steel and VG Region
  - Training at Universeum, Alingsås Kommun, AstraZeneca and VG Region

Ulricas kompetensområden

• Projektledning

  Administrativ huvudprojektledning, Teknisk projektledning, Contract management, Administrativ delprojektledning, Projektledning, Inköp, Portföljledning

• Metoder & Processer

  PROPS, Processer och metoder allmänt, PPS, KANBAN, Processkartläggning

• Verksamhetsutveckling och Strategi

  Organisationsutveckling, Strategisk planering, Workshopledning, Ledarskap, rekrytering, personalutveckling, Förändringsledning, Compliance, Projektledning, Programledning, Change Management, Inköp

• Försäljning

  Avtal och Förhandling

• Ledarskap

  Mentor, Ledarskap allmänt, Kurs- och seminarieledare, Mentorskap, Operativ ledning, Interimsledning, Chefscoaching, Det coachande ledarskapet

• Branscherfarenhet

  Detaljhandel, Medicinsk Teknik, Hälso-Sjukvård, Läkemedelsindustri, Postorder/ e-handel

• Upphandling

  Offertutvärdering, Resurs i upphandlingsprocess

• Projektfaser

  Förstudie, Utveckling/Genomförande, Test, Implementation, Införande och överlämning

• Utbildning

  Systemvetenskap, Annan högskoleutbildning 4 år eller mer, Workshopledning

• Kommunikation & Information

  Förändringskommunikation, Engelska

• Test & Verifiering

  Acceptanstestledning, Strategisk testledning

• Marknadsföring

  Digitalisering

Ulricas anställningar

• CEO, Facere Incipit AB

  2023 -

• , Mölnlycke Health Care AB

  2017 - 2023

• , H&M

  2010 - 2017

• , AstraZeneca AB

  2007 - 2010

• , Mandator AB

  1999 - 2006

Ulricas utbildningar

• Master of Informatics degree at Dataekonomprogrammet, Högskolan i Borås

  1995 - 1999

• Naturvetenskaplig linje, Kongahällagymnasiet

  1988 - 1991